Privacy Policy

Overview

This Privacy Policy explains how TRUPEM collects, uses, stores, shares, and protects personal information when you visit our official website https://trupem.com, create an account, place an order, contact customer support, subscribe to communications, or otherwise interact with our products and online services.

This policy applies to website visitors, registered users, and customers who purchase from TRUPEM, and is intended to describe our privacy practices in a clear and transparent manner in accordance with applicable data protection requirements.

Information We Collect

The types of personal information we collect depend on how you interact with our website and services. We may collect information such as:

Contact details, including your name, email address, telephone number, billing address, and shipping address; account and profile information; order and transaction information, such as purchase history, selected products, payment-related transaction records, and order status; customer service communications, including enquiries, after-sales requests, and correspondence with our support team; device and browser information, including device type, operating system, browser type, IP address, and access time; approximate location information derived from your IP address; and browsing or interaction information collected through cookies and similar technologies.

How We Use Information

We use personal information for legitimate business and operational purposes, including to operate, maintain, improve, and optimize our online store; process and verify orders; arrange fulfillment and delivery; manage returns, refunds, and other after-sales services; send order confirmations, shipping notifications, and important service communications; respond to customer enquiries and provide support; identify and prevent fraudulent, suspicious, or abusive activity; protect account and website security; personalize certain website content and product recommendations; analyze service performance and improve the customer experience; comply with applicable legal and regulatory obligations; and send marketing communications where you have provided the required consent or where otherwise permitted by law.

How We Share Information

TRUPEM does not sell personal information for direct commercial profit.

We may share limited personal information with trusted third-party service providers where necessary to operate our store and provide services. These providers may include Shopify and related platform providers, payment processors, fulfillment partners, shipping and logistics companies, analytics providers, advertising or marketing service providers, website hosting and technical support providers, professional advisers, and governmental or regulatory authorities where disclosure is legally required.

Information is shared only to the extent reasonably necessary for the relevant service. Personal data may also be transferred as part of legitimate corporate transactions, including mergers, acquisitions, financing, asset sales, restructuring, or similar business changes, subject to appropriate confidentiality and legal safeguards.

Cookies and Similar Technologies

Our website may use cookies, pixels, web beacons, and similar technologies to support essential website functionality, remember user preferences, maintain account and session settings, understand site traffic and browsing activity, improve website performance, and measure or personalize advertising where permitted by applicable law.

You may control certain cookie and tracking preferences through your browser settings, device privacy controls, cookie consent tools displayed on our website, or other available privacy preference mechanisms.

Disabling certain cookies may affect the functionality or performance of some areas of the website.

Data Retention and Security

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order management, customer support, dispute resolution, fraud prevention, recordkeeping, and compliance with legal, tax, accounting, or regulatory requirements.

When personal information is no longer required and no legal obligation requires continued retention, we may securely delete, anonymize, or otherwise dispose of the information.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, accidental loss, misuse, alteration, or disclosure.

However, no internet transmission, digital storage system, or security technology can guarantee absolute security, and we cannot guarantee that all risks can be completely eliminated.

Your Rights and Choices

Depending on your country or region and applicable privacy laws, you may have certain rights relating to your personal information. These may include the right to request access to personal information we hold about you, correct inaccurate or outdated information, request deletion of eligible personal data, obtain a portable copy of certain information, restrict or object to certain processing activities, opt out of targeted advertising where applicable, and withdraw consent where processing is based on your consent.

You may also unsubscribe from promotional marketing emails at any time by using the unsubscribe link included in those communications.

To help protect your personal information, we may need to verify your identity before processing certain privacy requests.

Children's Privacy

The TRUPEM website and services are not specifically directed toward children or minors.

We do not knowingly collect or process personal information from minors in violation of applicable privacy laws. If we become aware that personal information has been collected from a child in circumstances where such collection is not permitted, we will take reasonable steps to delete the information or otherwise handle it in accordance with applicable legal requirements.

International Data Processing

Because TRUPEM operates through international e-commerce and works with service providers in different jurisdictions, personal information may be transferred to, stored in, or processed in countries or regions outside your place of residence.

Where applicable law requires additional safeguards for international data transfers, we will take reasonable steps to use appropriate legal and contractual protection mechanisms designed to protect personal information during cross-border processing.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our services, business operations, technology, privacy practices, or applicable legal requirements.

Any revised version will be published on this page with an updated effective date. Where required by law, we may also provide additional notice regarding material changes.

Your continued use of the website after an updated Privacy Policy becomes effective will be subject to the revised policy, to the extent permitted by applicable law.

Contact Us

If you have questions about this Privacy Policy, how your personal information is handled, or how to exercise your privacy rights, please contact our customer support team at: service@trupem.com