Your Privacy Choices
Privacy Preferences and Consumer Rights
This section explains how users can manage privacy settings, control cookies and advertising preferences, adjust communication options, and submit privacy-related requests to TRUPEM. We respect the privacy and consumer rights of every user and aim to handle personal information in a transparent, secure, and responsible manner in accordance with applicable data protection requirements.
Your Privacy Choices & Legal Consumer Rights
Depending on your location and the way TRUPEM collects, uses, stores, shares, or otherwise processes your personal information, you may have certain privacy and consumer rights under applicable local or international data protection laws.
Where legally applicable, these rights may include the ability to access personal information and order-related data stored by us; request correction of inaccurate, outdated, or incomplete information; request deletion of eligible personal data; obtain a portable copy of certain personal information; opt out of or limit targeted advertising; restrict certain forms of automated profiling or behavioral analysis; and request information regarding how your data may be shared with or processed by third-party service providers.
Submitting a Privacy Request
To submit a formal privacy-related request, please contact our customer support team at:
Please use “Privacy Request” as the subject line of your email.
In your message, clearly describe the privacy right or request you wish to exercise and provide the email address associated with your TRUPEM account, order history, or previous customer service communication. This helps us identify the relevant records and process your request more efficiently.
For your own security, please do not include highly sensitive information such as full payment card numbers, payment passwords, account passwords, authentication codes, or other confidential login credentials in your email.
Verification of Requests
Before processing certain privacy requests, we may ask for reasonable information necessary to verify your identity and confirm that the person making the request is authorized to access the relevant personal data.
This verification process is designed to help prevent unauthorized access, improper deletion, unauthorized modification, disclosure, or misuse of personal information.
If an authorized representative submits a request on your behalf, we may require appropriate documentation showing that the representative has permission to act for you. Where permitted by law, we may also contact you directly to confirm the request.
Advertising, Analytics, and Cookie Choices
You may be able to manage preferences relating to online advertising, analytics technologies, behavioral tracking, and website cookies through your browser settings, device privacy controls, cookie-consent tools displayed on our website, or other available privacy-management features.
Where required by applicable law and technically supported by our website and relevant service providers, TRUPEM will take reasonable steps to recognize and honor valid privacy preference or opt-out signals.
Email Marketing Preferences
You may unsubscribe from promotional or marketing emails at any time by using the unsubscribe link included in the marketing messages sent by TRUPEM.
Please note that unsubscribing from marketing communications does not prevent us from sending essential transactional or service-related communications. These may include order confirmations, shipping updates, account security notices, return or refund communications, customer service replies, and other messages necessary to manage your account or fulfill your orders.
Non-Discrimination Policy
Where required by applicable privacy and consumer protection laws, TRUPEM will not unlawfully discriminate against users for exercising their legitimate privacy rights.
Exercising a valid privacy right will not, by itself, result in denial of service, unfair changes in product pricing, reduced customer support, improper restrictions on account functionality, or other prohibited discriminatory treatment.
Appeals Mechanism
If applicable law provides a right to appeal a privacy-related decision and you disagree with the outcome of your request, you may ask us to review the matter again.
You can submit an appeal by replying to the decision email and clearly explaining the reason for your appeal together with any relevant supporting information. We will review eligible appeals in accordance with applicable legal requirements and provide a response through the contact information associated with your original request.
Additional Information
For more detailed information about how TRUPEM collects, uses, stores, protects, retains, and shares personal information, please review our full Privacy Policy.
For any privacy-related questions, concerns, or requests, please contact our customer support team at:service@trupem.com