Terms and Conditions
Scope of These Terms
These Terms and Conditions apply to all browsing activities, purchases, transactions, and service interactions completed through the official TRUPEM website https://trupem.com. By accessing, registering on, browsing, placing an order, or completing payment through our website, you acknowledge and agree that your use of the platform and all purchases made through it are governed by these Terms, together with our referenced store policies, including the Shipping Policy, Return Policy, Privacy Policy, and Payment Policy.
Your continued use of the website, checkout features, and after-sales services constitutes your voluntary and binding acceptance of these Terms.
Product Information & Accuracy Statement
TRUPEM makes reasonable efforts to ensure that product descriptions, feature information, images, color representations, inventory availability, pricing, and product specifications displayed on our website are accurate, complete, and current.
However, slight differences may occur due to factors such as device screen settings, lighting conditions during photography, normal manufacturing tolerances, and individual display color variations. Minor visual differences between online images and the physical product do not necessarily indicate a product defect or quality issue.
We reserve the right to correct typographical errors, update product specifications, revise inventory information, adjust prices, and improve product descriptions when necessary without prior notice. Where inaccurate, incomplete, or outdated website information results in an affected order, we may correct or cancel the order in accordance with our applicable store policies.
Orders and Acceptance Rules
After you submit an order through the TRUPEM website, you will normally receive an automated order confirmation email. This email confirms that we have received your order request, but it does not by itself constitute final acceptance of the order or a binding confirmation that fulfillment has begun.
We reserve the right to reasonably refuse, limit, or cancel an order where there is a legitimate reason to do so. Such reasons may include suspected fraud, unsuccessful or abnormal payment processing, insufficient inventory, incorrect pricing or product information, unauthorized resale activity, unusually large or abusive orders, or circumstances that prevent us from fulfilling the order in compliance with applicable law.
If an order that has already been paid is cancelled by TRUPEM, an applicable refund will be issued to the original payment method in accordance with our payment and refund procedures.
Prices, Taxes, and Payment Rules
All applicable product prices, available payment methods, taxes, shipping charges, discounts, and final order totals will be displayed during checkout before you complete payment.
By submitting payment information and confirming your order, you represent that you are authorized to use the selected payment method and that the personal, billing, and order information you provide is accurate and complete to the best of your knowledge.
Additional charges imposed independently by banks, card issuers, or payment providers may be subject to their own terms and are not controlled by TRUPEM.
Shipping, Returns, Cancellations, and Refunds
Rules relating to order processing, shipping, delivery, returns, cancellations, exchanges, and refunds are governed by the applicable official policies published by TRUPEM.
These policies are intended to operate together with any mandatory consumer rights or legal protections that apply in the customer’s jurisdiction. Where applicable law grants rights that cannot be excluded or restricted, those statutory rights will continue to apply.
Promotions and Offers Rules
Promotions offered by TRUPEM, including discount codes, limited-time promotions, flash sales, bundle offers, and other special campaigns, may be subject to separate conditions.
These conditions may include eligibility requirements, minimum purchase amounts, participating products, validity periods, single-use restrictions, geographic limitations, and rules regarding whether multiple promotions may be combined.
To the extent permitted by applicable law, TRUPEM reserves the right to modify, suspend, or discontinue promotional offers based on operational requirements, stock availability, or promotional scheduling.
Personal Use and Prohibited Behaviors
Products sold through the TRUPEM website are generally intended for personal and non-commercial use, unless otherwise stated or separately authorized in writing.
Users must not engage in unauthorized commercial resale, abusive bulk purchasing, repeated misuse of promotional offers, fraudulent transactions, system interference, unauthorized data scraping, attempts to bypass checkout controls, or other unlawful or improper conduct that may disrupt the website, harm the platform, or interfere with the rights of other users.
Limitation of Liability
To the fullest extent permitted by applicable law, TRUPEM will not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages arising from access to the website, use of its services, purchases, or product use.
Nothing in these Terms is intended to exclude, limit, or waive any mandatory consumer rights or statutory protections that cannot lawfully be restricted under applicable consumer protection laws.
Changes to These Terms
We may revise these Terms and Conditions from time to time to reflect changes in our business operations, services, website functionality, or applicable legal requirements.
Updated terms will be published on the TRUPEM website and will generally apply from the date they become effective. For individual transactions, the version of the Terms in effect when the order was placed will normally apply, subject to any mandatory legal requirements.
Contact Us
If you have any questions or concerns regarding these Terms and Conditions, please contact our customer support team at:service@trupem.com