Refund Policy

Return Window

You may request a return within 30 calendar days from the date your order is officially marked as delivered by the carrier. Returns sent without prior authorization will not be accepted. Before sending any product back, please contact our official customer support team to start the return process. Our team will review your request, confirm whether the item is eligible, and provide the appropriate return authorization, return instructions, and designated return address for your order.

Return Eligibility

Unless an item arrives damaged, defective, incorrect, incomplete, or is otherwise covered by mandatory consumer rights under applicable law, returned TRUPEM automotive accessories must remain unused, unaltered, unmodified, and in their original condition.

All original accessories, spare parts, manuals, product documentation, packaging, and labels should be returned together with the product where applicable. Valid order information and proof of purchase may be required in order to process a return.

Non-Returnable Items

Certain products may not be eligible for return due to hygiene considerations, customization, product condition, or final-sale restrictions. These may include, but are not limited to, personalized or customized items, opened hygiene-sensitive automotive products, gift cards, final-sale merchandise, and products specifically identified as non-returnable on the product page.

Where a product is subject to special return restrictions, the relevant conditions should be displayed on the applicable product page or communicated before the return is approved.

Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect your order as soon as it is delivered. If you receive a damaged item, defective product, incorrect product, or an order with missing parts or accessories, please contact our customer support team promptly.

To help us review the issue efficiently, please provide your order number together with clear photos or videos showing the affected product, outer packaging, parcel condition, and shipping label. After reviewing the information, our team will provide an appropriate solution, which may include a full refund, partial refund, replacement, or another suitable resolution in accordance with applicable law and our store policies.

Return Shipping

For returns requested for personal preference reasons, such as changing your mind, selecting the wrong model, choosing an incompatible product, or other non-quality-related reasons not caused by TRUPEM, the customer is generally responsible for return shipping costs.

If TRUPEM confirms that the product has a quality defect, shipping damage, or fulfillment error attributable to us, we will provide the appropriate after-sales solution together with the necessary return instructions.

Unless otherwise required by applicable law or specifically confirmed by us in writing, original outbound shipping charges are non-refundable.

Refunds

Once the returned item has been received and inspected, and we confirm that it meets the applicable return requirements, the approved refund will be issued to your original payment method.

The time required for the refunded amount to appear in your account depends on your payment provider, card issuer, or financial institution, and TRUPEM cannot guarantee a fixed posting time after the refund has been submitted.

Where permitted by applicable law, deductions may be made if a returned product has missing accessories, excessive wear, customer-caused damage, unauthorized modification, or significant loss of value.

Exchanges

Exchange availability depends on the current stock status of the requested replacement item.

In many cases, the fastest option is to return the eligible product and place a new order once the return has been approved. We cannot guarantee exchanges for products that are out of stock, discontinued, or otherwise unavailable.

Order Cancellations

If you wish to cancel an order, please contact our customer support team as soon as possible after payment has been completed.

Cancellation may be possible before the order enters processing. However, once warehouse fulfillment has started, including inventory allocation, picking, packing, or shipment preparation, we may no longer be able to stop or cancel the order.

Contact Us

If you have any questions regarding returns, exchanges, cancellations, refund status, or other after-sales matters, please contact our customer support team at:service@trupem.com